Because your network is our network

Choosing the right IT Support provider is an important decision that ultimately can affect how your business performs both now and in the future.  When you choose an IT Support provider you need to be sure that they are able to support your business needs and not just those that their business around.

JPT Solutions are able to to provide business support at every level to all types of businesses; whether there is are existing IT support personnel or even if there is no internal support.  Here are some of the key business advantages that we can bring to your business:

• 24/7 Network Monitoring – our Network Operations Centre is manned 24 hours 7 days a week by IT professionals.  Using specialist monitoring software the NOC monitor all aspects of your servers, should any issues arise then a trouble ticket will be raised and an engineer assigned.
• Telephone helpdesk - if you encounter and issue which needs fast attention then you can contact our support desk.  Using our remote support services we can usually resolve more than 80% of technical issues via remote support which means no more waiting for engineers to come out.
• Online portal - we also have a full online support portal which can be used to log issues with equipment.  You can also use the portal to see what is happening with and current support issue as well as to look at historical issues.
• Onsite support – when it is not possible to resolve issues remotely we have field engineers ready to attend site and resolve them for you.  Dependant upon the level of support chosen this can vary from discounted rates through to all inclusive where onsite time is included in the support package.
• Monthly maintenance - our team perform a number of maintenance tasks on a monthly basis which are designed to keep your business running smoothly by ensuring that your workstations and servers are kept clean and up to date.
• Backup monitoring – our unique management software checks to make sure that your backups are run successfully each day and as part of our maintenance we periodically check to see that the data being backed up each day can be restored.

These are just some of the key areas that our support solutions cover, if you would like to see more information on our support packages then click here.