UPS Virus/XP Antivirus Removal
JPT Solutions can not be held responsible for any problems that may occur as result of using this information. If you have any doubts what so ever about performing this procedure then please consult our support team to arrange removal.
Firstly to be with you should ensure that you have these instructions written down as you will be require to restart your computer into safe mode at which time you will not have internet access from that computer to see these instructions.
Before we begin you will need to download “SDFix” from AndyManchesta.com. Once you have downloaded “SDFix.exe” then double click the application and in the destination folder leave as default then click on “Install”. When the files have uncompressed you will need to reboot the computer into “Safe Mode”, if your computer is a network computer then ensure the you know the local administrator password before attempting to boot into “Safe Mode”. In order to get into “Safe Mode” as the computer first begins to power on press the “F8″ key repeatedly until you get the following menu screen:
From this screen press the up arrow until you reach the “Safe mode” option and then press enter. Once you are in Windows XP then navigate to the folder “C:\SDFix” and run the file “RunThis.cmd” by double clicking it. You will then see a screen as below, press the Y key to continue.
Once you select “Y” you simply wait, this process may take up to 20 minutes so please be patient. Once it has completed then you will be asked to reboot. After the PC has rebooted the fix tool will run once again to ensure that all traces have been removed from the PC. Once completed a summary report will be displayed to show the outcome of the scan. At this point it would be advisable to ensure that you run a full virus scan using one of the online scanners as your installed anti-virus package could have been damaged. Click here for a list of available online scanners.
Alternatively if you do not feel comfortable with any of the steps outlined above then please contact our support desk.
UPS Virus (XP Antivirus 2008)
Unless you have been on another planet for the last month you will be aware of an email that is currently circulating, it looks something like this:
Subject: UPS Tracking Number XXXXXXXX
Unfortunately we were not able to deliver postal package you sent on July the 1st in time because the recipient’s address is not correct.
Please print out the invoice copy attached and collect the package at our office
Your UPS
Attached to the email is a file such as “UPS_INVOICE_XXXXX.zip” and within this file is an executable application of the same name. Do not run that attachement as it contains a virus and it also install additional software called “XP AntiVirus 2008″ or “Vista AntiVirus 2008″. Needless to say that neither of these applications are actually virus applications. If you receive this email then please just delete this message as UPS would NEVER send an invoice in the form of an executable application.
If you have been unfortunate enough to have already run the application then please contact our support desk for information regarding how to remove this virus. We will post up instructions on removing this virus shortly.
